Service Design: From Insight to Implementation
Service Design: From Insight to Implementation
Andy Polaine
Service Design: From Insight to Implementation
Andy Polaine
Descripción
"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Detalles
Formato | Tapa suave |
Número de Páginas | 216 |
Lenguaje | Inglés |
Editorial | Rosenfeld Media |
Fecha de Publicación | 2013-03-13 |
Dimensiones | 9.0" x 6.0" x 0.5" pulgadas |
Letra Grande | No |
Con Ilustraciones | No |
Garantía & Otros
Garantía: | 30 dias por defectos de fabrica |
Peso: | 0.408 kg |
SKU: | 9781933820330 |
Publicado en Unimart.com: | 26/12/23 |
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