Measures of Success by Mark Graban is a practical guide for business leaders on how to manage metrics and achieve real and lasting success. Graban explains how organizations depend on metrics, but too often, people react to noise rather than responding to signals. The book outlines methods to chart and manage metrics systematically, sustainably, and meaningfully, with case studies from healthcare, software companies, and other industries. This book teaches readers to identify signals in metrics and respond appropriately, to waste less time chasing their tails and more time responding to signals that really matter. Measures of Success is a must-read for leaders who want to motivate their teams, improve their processes, and drive better results.

Are you tired of constantly reacting to every little change in your organization's metrics? Are you overwhelmed by the sheer amount of data you have to sift through, wondering which metrics are meaningful and which are just noise? If so, "Measures of Success: React Less, Lead Better, Improve More" is the book for you.

Written by Mark Graban, a renowned expert in the field of process improvement, this book offers a practical guide to managing your organization's metrics more effectively and sustainably. With vivid stories and clear examples drawn from various industries, including healthcare and software, Graban shows you how to identify meaningful signals in your metrics and respond to them systematically.

"Measures of Success" is not about gaming the system or fudging the numbers. It's about delivering real value, understood by everyone, and proven with data. With this book, you'll learn how to chart and manage your metrics in any organization or setting, so you can know what's working, what's not, and what to change. And why.

But this book is not just for executives and leaders. It's for anyone who wants to improve their organization's performance, whether you're a frontline worker, a manager, or an analyst. "Measures of Success" teaches you how to convert data, metrics, and charts into knowledge and wisdom, so you can make decisions based on facts instead of opinions, hunches, or feelings.

Key takeaways:

• Don't manage the metric. Do manage the work. Metrics are the result of your work. Improving work improves results.
• Two data points are not a trend. Three? Four? Not usually. A dozen or more? You betcha.
• Data only has meaning when compared over time. Context tells the story.
• A chart tells a better story than a list of numbers. Every. Time.
• More than what happened, be able to predict what's likely to happen.
• Fluctuations occur for every metric. Process behavior charts show what to respond to, and what to ignore.
• Save your breath and time explaining the noise of a metric, since there's no 'root cause'.
• Measure often. Weekly over monthly. Daily, even better. Respond thoughtfully, versus react mindlessly.

So if you're ready to jump off the metrics rollercoaster and start responding to signals instead of reacting to noise, "Measures of Success" is the book you need. You'll learn a better way to manage your measures, and you'll be able to answer three critical questions for your business:

• Are we achieving our target? And, how often? Occasionally? Consistently?
• Are we improving? And, can we predict our future performance?
• How do we improve? And, when do we react? When do we ignore? When do we improve?

With the help of "Measures of Success," you can stop reacting to noise and start responding to signals. You can improve your organization's performance in significant and sustainable ways, and you can prove that you're doing it. So why wait? Get your copy of "Measures of Success: React Less, Lead Better, Improve More" today!

Formato	Tapa suave
Número de Páginas	266
Lenguaje	Inglés
Editorial	Constancy, Inc.
Fecha de Publicación	2019-03-11
Dimensiones	9.0" x 6.0" x 0.72" pulgadas
Letra Grande	No
Con Ilustraciones	Si

Graban, Mark

Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.Mark helps people learn how to more effectively improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience. Across multiple sectors, goals also include improving the customer (or patient) experience, to help the development of leaders and employees, and to build stronger, more adaptive organizations for the long term.He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge.Mark is also a Senior Advisor to the technology and software company KaiNexus.EducationMark earned a Bachelor of Science in Industrial Engineering from Northwestern University as well as a Master of Science in Mechanical Engineering and an MBA as a Fellow in the MIT Sloan Leaders for Global Operations Program.Other ExperienceMark has worked in automotive (General Motors), the PC industry (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a "Lean Expert" (equivalent to "Lean Black Belt"). He has also worked for two software and technology startup companies.From 2005 to 2009, Mark was a senior consultant with ValuMetrix Services, then a division of Johnson & Johnson, where he led many successful improvement projects with sustainable results in the United States, Canada, and England.From June 2009 to June 2011, Mark was a Senior Fellow with the Lean Enterprise Institute. In that role, he served as the Director of Communication & Technology for the Healthcare Value Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and Catalysis (formerly the ThedaCare Center for Healthcare Value).Speaking and TeachingMark is a popular speaker at conferences and private company events. Mark has been a speaker and coach for organizations across the U.S., in multiple provinces across Canada, and other countries including Finland, Holland, Sweden, Japan, Thailand, and China.He has guest lectured at schools including MIT, Wharton, the UT Health Science Center Clinical Safety and Effectiveness course, and Ohio State University and has served as a faculty member for the Lean Enterprise Institute, Catalysis, and Studer Group. He has been quoted and interviewed in many publications, including Health Affairs and the New York Times.Honors and BoardsMark has been honored as a Diplomate member of the Society for Health Systems.He serves on the board of the Louise H. Batz Patient Safety Foundation.

Wheeler, Donald J.

Dr. Donald J. Wheeler has been teaching people how to use their data more effectively for over 40 years. He was a student and colleague of Dr. Deming for 21 years and is a recipient of the Deming Medal. He is a Fellow of the American Statistical Association and also a Fellow of the American Society for Quality. He has conducted over 1000 seminars in seventeen countries on five continents. He is author or co-author of 25 books and over 200 articles. He has been a columnist for both Quality Digest and Quality magazines. Through these seminars, books, and articles he has had a profound impact on companies and organizations around the world. Dr. Wheeler graduated from the University of Texas with a Bachelor's Degree in Physics and Mathematics, and he holds M.S. and Ph.D. Degrees in Statistics from Southern Methodist University. From 1970 to 1982 he taught in the Statistics Department at the University of Tennessee where he was an Associate Professor. In 1982 he formed Statistical Process Controls, Inc. and has worked as a consulting statistician ever since.